A- Directory Services
Active Directory service provided in Microsoft Windows 2000 / 2003 that provides a simplified query for administrators and users, a single network login as well as simplified administration, and provides enhanced security.

B- Messaging and Collaboration
Mail collaboration, office and work flow management based on leading technologies.

C-Advanced Management Solution
Solutions for effective management, synchronization of multiple departments within a secure information system design.

D- Desktop Deployment
Provides a consistent desktop environment to more people in the organization by delivering the windows desktop and the latest windows applications.

E- Server Based Solutions
Provide solutions for application virtualization using a centralized server-based and secure architecture. Enable IT to centrally deploy and manage line of business software applications while providing secure, on-demand access to these resources for users anywhere, on any device and any network. 

A- Secure Content Management / Internet Security
Complete web and email security solution with protection from spyware, inappropriate web content, viruses, spam, malicious code, and more…

B- Intrusion Detection and Prevention Systems
Protects critical network systems and applications, thus preserving the availability, integrity and confidentiality of data as well as ensuring business availability.

C- Policies and Design
Defining the proper policies and procedures based on a specific environment by setting-up the proper security features.

D- Managing Security Services
Optimization of the usage of security services to best meet needs and keep on providing the best security enhancements based on the latest security updates.

E- Auditing
Tracking of all ongoing operations on a critical environment and auditing all the events occurring based on a given criteria. Identification of vulnerabilities as well as  weaknesses within the client’s IT environment and making recommendations accordingly based on best business & IT practices.

A- High-Availability
Every day, IT is faced with the challenge of delivering high levels of data and application availability across a wide array of operating systems, applications, databases, hardware components and data center locations. Even in the most diverse IT environment, Soft Flow can assure delivering a High Availability solution that provides the ultimate in data and application availability.

B- Data Protection
Solution that protects your critical data, simplifies the management of data backup and recovery, as well as provides consistent, reliable data protection.

C- Disaster Recovery
Protects from unexpected disaster that may endanger information and data availability at any point in time.

Customer Relationship Management (CRM) is a process by which a company maximizes customer information in an effort to increase loyalty and retain customers’ business over their lifetimes.
 
The primary goals of CRM are to:

• Build long term and profitable relationships with chosen customers
• Get closer to those customers at every point of contact
• Maximize your company’s share of the customer’s wallet

The main task of an ERP implementation is building a single software solution to handle, for example, finance as well as human resources, warehouse management, manufacturing, distribution, etc... Each of those departments typically had its own computer system optimized in a particular way that the department does its work.  ERP combines them all together into a single, integrated software application that runs off a single database so that the various departments can more easily share information and communicate with each other.

A- Service Level Agreements (SLA)
The SLA offering is tailored to large enterprises and includes preventive visits to prevent problems from occurring via tracking and monitoring the client’s systems; we provide to our valued customers a partnership-modeled  engagement by having a yearly support agreement which ensures a close eye on their systems leading to preventing their environment from continuous  failures. SLA also includes pro-active hours which are used for preparing the client for assessment & IT projects .  In addition, SLA includes technical support 24 hours x 7 days during business working  hours. Subscription to Microsoft TechNet’s knowledge base is also available.

B- Pre-paid Support Agreements (PSA)
The PSA support services offering is tailored to medium size businesses and includes a pre-determined number of incident resolutions per year and during working hours. The number of support incidents per year is agreed upon in advance with the client.

C-  On-Call Support Agreement
The On-call support agreement entitles clients to technical support during business working hours whereby a Soft Flow engineer will be made available to fix the technical problem.

A- Assessment
Our professional services team is responsible for assessing the client’s environment. We assist in the pre-design phase which is the core of each project.

B- Recommendation
Based on the assessment, recommendation is the phase of assigning the best solution fitting your environment and providing you with the best software meeting the required criteria.

C- Designing
Based on our analysis, our professional services team produces a solution design schema which is the roadmap for the recommended solution using best business practices.

D- Assurance
Follow up and maintenance of the recommended and designed solution, through testing the solution and making 100% sure that it is fully and effectively functioning.

E- Request for Proposal (RFP) Assistance
By understanding your business and technical needs, Soft Flow can assist you in defining your RFP.